Shipping

We are happy to now provide FREE shipping on all orders over $125 within Western Canada!

SHIPPING PROVIDER: We use Canada Post to ship all of our orders within Canada. At this time, we do not ship outside of Canada. You will be notified by email when your order has been received, when your order has been shipped with a tracking number and when your order is out for delivery. We ship all orders out within 24-48 hours of receiving them!

 

FLAT RATE SHIPPING: Currently, we offer $10 flat rate shipping within our home province of Alberta, $12 flat rate shipping to all other Western provinces and territories and $15 to Eastern provinces and territories.  All orders will be sent Canada Post Expedited Parcel with tracking. The approximate delivery times are 2 days within the Edmonton area, 3 to 5 days within Alberta and 7 to 9 days outside of Alberta. 

Please note that for both shipping options, orders with a value of over $100 may require a signature. This is for both of our protection, ensuring a personal handoff at delivery.

 

ORDER DID NOT ARRIVE: If you order has not arrived within 10 days, please contact us by email at hello@shopwillow.ca. We will do our best to investigate where your order is. If necessary, we will put in a claim with Canada Post for lost or stolen orders.

 

ORDERS RETURNED TO US: If you order comes back to us 'return to sender' by Canada Post we will contact you. If it is found that there was an error in the entry of your address or three failed delivery attempts, you will be responsible for any additional shipping charges to have your order re-sent to you. We enter addresses exactly as you enter them on our website, please take care when entering your information. If you notice an error with the information you provided, please email us as soon as possible at hello@shopwillow.ca so we can try and catch it before it is mailed.